When should my puppy come in for
their first grooming visit?
When your puppy
has reached the age of 12 weeks and has received the second
set of shots from the Vet, the puppy has developed enough
immunities to be in an area with other dogs. It is also
important not to leave puppy’s first haircut until they have
had their coat change (between 5 - 8 months) and are very long
and matted. This leads to a long traumatic first haircut not a
pleasant first impression.
Can I bring my pets toys, blanket
or treats with them for their stay?
to leave all personal items at home, most pets are protective
of their belongings and will feel it necessary to protect
these items from strangers. We have towels for our clients to
sit on for comfort when they come to visit.
Should I feed my pet before they
come for their grooming visit?
It is best
that your pet not eat in the morning and that they have been
properly exercised. A full stomach and full bladder can cause
the client extra stress or nausea making their visit very
How long is my pet going to be
there, and can I make afternoon
A normal grooming day for your
pet is from 4 to 6 hours depending on the complexity of your
pet’s service that they are needing. Most of our clients come
in for their appointments between 8:30am and 10:00am and an
afternoon appointment would not give us enough time to give
the client a stress free grooming. Your pet doesn’t respond
favorable to being rushed and not having the breaks between
steps that they really need.
Do you drain my pets anal glands,
flush their ears or brush their teeth?
are all Veterinary services and are only performed properly,
effectively and without injury by a trained technician with
the supervision of the Veterinarian. If any of these
conditions appear to need medical attention we will advise you
of this when you return, so that they may be addressed by you
Is there an extra charge for nail
cutting and medicated or flea shampooing?
offer an all inclusive service, which mean all of the services
that your pet requires are included in the price that is
quoted to you when your pet arrives for their day of
Can I bring my pet’s shampoo that
I use at home in for you to use?
If you have
a prescribed shampoo that was sold to you by your Veterinarian
we encourage you to bring it with your pet, if not we have a
large assortment of specialty shampoos that are designed for
all of the complex issues that our clients may present.
Why won’t you shave off all of my dogs hair if I request it?
This has a two part answer
depending on if your dog has HAIR or has DOUBLE COATED
A dog that has HAIR (ie: Shih tzu, Bishon or Spaniel)
will require grooming at least every 3 months because their
hair grows continually and matting will occur unless brushed
daily.Most hair styles are designed with the breed in mind and
the hair serves a purpose and not just a fashion statement.
Our hair styles are functional, but still give your pet
dignity and style. When your pet leaves our salon they should
reflect the care and attention that you give to them. There is
no factual health reason that any pet would require a complete
removal of their hair. Their day at the groomers should be a
day of pleasure at the spa not a day at the
Shaving a DOUBLE COAT dog(ie; Pomeranian,
retriever or Amex) will not cool them off. It is important to
know that these dogs dilate the blood vessels in the skin to
exchange the warmth of the blood with the cooler surface skin.
That's why short-coated dogs and dogs with single coats
frequently suffer more in the heat - they don't have the layer
of insulating coat between the skin and air that double-coated
dogs have. It is important that double-coated dogs should
never be shaved off. They do need to be bathed and have the
dead coat removed for the proper allowance of heat exchange.
Another problem with shaving double coated dogs off is a
condition called Post-clipping alopecia., which is when
clipping causes an arrest in the coarse guard coat hair growth
and a possible overproduction of the insulator undercoat.
Is my pet too old or too
difficult to get their hair cut?
If you pet
has developed any issue that would result in a stressful
grooming experience we will always suggest a “Meet and Greet”
visit and assessment. At that time we will discuss with you
the steps that we recommend for future success in grooming and
steps that we can do together to help your pet overcome their
issues. We can also help you with the natural progression of
grooming complications that go along with the physical
problems that all of our pets develop with age.